1. Return Eligibility
We accept returns within 7 days of delivery for:
- Damaged or defective products
- Wrong items delivered
- Size or color mismatch (if applicable)
Items must be:
- Unused and in original condition
- With tags, certificates (for gemstones/jewellery), and packaging
- Without any alteration or damage
2. Non-Returnable Items
- Customized jewellery or gemstones
- Used products
- Innerwear or hygiene items
- Items without original packaging
3. Refund Process
- Refund will be initiated after quality inspection
- Refund time: 5–10 working days
- Mode: Original payment method
4. Exchange Policy
Exchange is subject to stock availability.
5. How to Return
Email us at support@kteena.com with:
- Order ID
- Photos of product
- Reason for return